Studio Policies- ALL NEW GUESTS PLEASE READ BEFORE APPOINTMENTS
Patch Test/Lash Tint Policy
All guests are welcome to have a patch test, at least 24 hours prior to a Full Set of Novalash Eyelash Extensions. This helps to see if you have any allergies or reactions of products used during the service but also allows the guest to see how the extensions feel. It is suggested any client with sensitive skin or any allergies get a Patch Test.
Lash tint service is now included with a full set appointment. Lash tint must be done 24 hours prior to a Full Set, or Restore appointment. Lash Tint and Patch Test can be done at same time. Appointment can be made online under Additional Lash Services & Upgrades section. A non-refundable $100 deposit is required prior to any lash services and will be applied to Full Set at time of checkout.
At Color Pins Curls, our time is very valuable to ensure that we can provide our clients with the best lash look possible. For this reason, it is asked that you arrive to all reservations on time. Please try to be 5-10 minutes early to ensure full time for services. Tardiness will only cause you to lose time from your Restore. In the event you should be tardy, it is asked you to be considerate and call/text your Lash Stylist about the situation, so they may take the necessary action or make special arrangements if possible. Please be aware if you are more than 15 minutes overdue you will need to reschedule and will be charged a $20 fee to the card on file for lost time to Lash Stylist. No exceptions.
When reserving services, please make sure to choose correctly. Whichever service is chosen will be service at time of reservation this includes time and type of lashes used. The Lash Stylist has supplies already set up to avoid any lost time. If you are unsure ask your Lash Stylist or check on Color Pins Curls website for more information.
ALL CLIENTS must have a credit card on file with Gloss Genius scheduling system to reserve an appointment. All reservations MUST be approved by CPC to avoid any issues. In the event you need to reschedule, CPC asks you notify your Lash Stylist within 48 BUSINESS HOURS (this means 10 am Saturday for cancelling 10 am Tuesday reservations) prior to reservation. CPC reserves the right to charge 50% of services when cancelling less than 48 business hours, including non-communicated tardiness. A charge of 100% of services for NO SHOWS. Any client with charges denied or disputed will be subject to denial of any/all future services from Color Pins Curls.
Your Lash Stylist will take pictures along your lash journey to document health of lashes and retention. These photos may be used for marketing purposes with CPC as well as NovaLash. Please let your Lash Stylist know if you would not like your photos to be used.
After Hours Policy
When making a reservation if you need Lash Stylist after set hours to “squeeze” you in please note there will be an additional $30 fee. Therefore, pre-booking is suggested to ensure you get a day and time convenient to both you and CPC.
Color Pins Curls only uses NovaLash eyelash extension products on guests. You are receiving the highest quality service by a TOP Lash Stylist. Please listen to all information your Lash Stylist provides to you. This is to make sure your lashes are long lasting like the advertising states. If you choose to not listen to what your Lash Stylist provides you with information-wise, CPC has a strict policy with guest complaints regarding Retention. With all the additional education your Lash Stylist has; not following rules can cause health risks causing a guest to put themselves, the Lash Stylist as well as other clients at risk. Not following rules and communicating with CPC can lead to Guest no longer have the privilege of booking any future appointments. This is to protect the reputable NovaLash standard of CPC.
Here at Color Pins Curls the satisfaction of the client is the main priority. Prompt solutions to any problems or concerns is always important to CPC. All feedback, negative or positive from clients is appreciated and used to better serve all clients. Unfortunately, Color Pins Curls does not offer refunds, credits or exchanges on services rendered or products sold.
ALL guests MUST fill out consent forms once a year, no exceptions to ensure they understand new policies.
Policies & pricing are subject to change. All updates will be made on colorpinscurls.com under FAQ/Policies tab.
Do I need an appointment? Yes! Lash services are by appointment only.
What if I have questions prior to appointment? It is suggested potential guests read over this page of Policies & FAQ to answer any questions. Further questions can be emailed to: CPCNovaLashin3D@gmail.com and will be answered within 24 business hours.
I would like lashes for a special event. How soon in advance should I reserve my first appointment? It is always best to reserve an appointment as soon as possible to ensure you get in before you need to. It is always suggested to book at least 1 month ahead but openings may be limited. You can reserve an appointment online at: cpcin3d.glossgenius.com.
Will eyelash extensions harm my natural lashes? When applied correctly eyelash extensions will NOT harm or prevent your natural lashes from growing. Your natural lashes are on a cycle & it is different for each person. As your lash sheds the extension will fall out with them. The appointment should be relaxing and painless to transform your lashes. There are Lash Stylists out there with techniques and products including the adhesive used around your eye that do harm natural lashes or more, so be sure to avoid those salons as these methods can put tension on hair follicles and cause damage to future hair growth. Always ask for certification & research the brands they use. See Color Pins Curls: Lash & Beauty Blog for more information on choosing where to go!
How should I arrive for appointment? Please arrive in comfortable clothing and use rest room prior to arrival. Feel free to bring earbuds with you to listen to music or audio books while you take a lash nap. The less talking and distractions, the more lashes applied.
I already have lashes, can I still get them infilled by CPC? Unfortunately, CPC does not infill other Lash Stylists work, unless a certified NovaLash listed on Novalash.com. With many brands out there having opposite rules to them & not knowing their technique or ingredients CPC chooses not to risk the Guest’s eye area. Removal of other brands if offered prior to a full set reservation. Please understand if natural lashes are severely damaged you may be suggested to take a break, invest in the hormone-free, Lash+doctor serum before receiving the full set of extensions. Your lash health is a top priority to the Lash Stylist.
How often do I need to restore(fill) my lashes? Infills vary from person to person based on their lash cycle and how well they take care of their lashes between visits. Work with your Lash Stylist to learn about yours and your best infill timing to ensure your best retention. Guests can reach a up to 4 weeks between appointments.
Can you have eyelash extensions if you workout or swim? Yes, NovaLash is so amazing they have made an adhesive that allows you to workout, swim and even do hot yoga with no damage to your lashes! Water is actually part of the curing of the adhesive. NovaLash adhesives are oil resistant as well so don’t worry about drying out around your eye area with oil free products.
How do you remove eye makeup with NovaLash? Get yourself the NovaLash Aftercare kit that includes cleanLASH pads. These pads can be cut in half giving you 100. These pads remove all makeup while conditioning & cleansing your natural lashes! The pomegranate oil also helps balance your skin tone making your eye area feel bright and fresh.
Can I wear mascara? You should not need mascara with NovaLash Eyelash Extensions because they thicken your lash line and lashes giving the look of wearing mascara. It is a guaranteed difference you will notice. NovaLash does offer a glycol-free mascara for in-between infills as natural lashes shed. It also is great for anyone with mascara sensitivity from other brands. Always apply mascara to extension tips ONLY.
I wear contacts and/or have sensitive eyes. Can I still get lash extensions? Yes! Please remove contacts prior to service to avoid irritating eyes from having eyes closed during service. The NovaLash technique ensures that the extensions are not glued to your eyelid or skin. They also have Sensitive Eyes adhesive for those with sensitive eyes who may be wary about trying eyelash extensions.
What do I need to know before I get them? Are there any policies I need to know?
All policies are listed above in “Policies” section. NovaLash eyelash extensions have a rubberizing agent & cyanoacrylate ingredient in the medical grade adhesive so your lashes feel healthy. The extensions themselves are so lightweight you won’t even feel them! One of the reasons for having the patch test is to make sure the client is well informed of the service as to what will happens and what they need to know. Please do not hesitate to ask any questions to ensure your comfort during the process.