Studio Policies


Patch Test Policy

All guests are welcome to have a patch test, at least 24 hours prior to a Full Set of NovaLash Eyelash Extensions. This helps to see if you have any allergies or reactions of products used during the service but also allows the guest to see how the extensions feel. It is suggested any client with sensitive skin or any allergies have a patch test.

Appointment & Payment Policies

At Color Pins Curls, our time is very valuable to ensure that we can provide our clients with the best lash look possible. For this reason, it is asked that you arrive to all reservations on time. Please try to be 5-10 minutes early to ensure full time for services. Tardiness will only cause you to lose time from your infill. In the event you should be tardy, it is asked you to be considerate and call/text your Lash Stylist about the situation, so they may take the necessary action or make special arrangements if possible. Please be aware if you are more than 15 minutes overdue you will need to reschedule and will be charged a $20 fee to the card on file for lost time to Lash Stylist. No exceptions. ALL GUESTS must have a credit card on file with CPC to reserve an appointment. In the event you need to reschedule, CPC asks you notify your Lash Stylist ASAP. CPC reserves the right to charge 50% of services when cancelling less than 48 hours, including non-communicated tardiness. A charge of 100% of services for NO SHOWS. Any client with charges denied or disputed will be subject to denial of any/all future services from Color Pins Curls.

Photo Policies

Your Lash Stylist will take pictures along your lash journey to document health of lashes and retention. These photos may be used for marketing purposes with CPC as well as NovaLash. Please let your Lash Stylist know if you would not like your photos to be used.

Professional Policies

Color Pins Curls only uses NovaLash Eyelash Extension products on guests. You are receiving the highest quality service by a TOP Lash Stylist. Please listen to all information your Lash Stylist provides to you. This is to make sure your lashes are long lasting like the advertising states. If you choose to not listen to what your Lash Stylist provides you with information-wise, CPC has a strict policy with guest complaints regarding RETENTION. With all the additional education your Lash Stylist has; not following rules can cause health risks causing a guest to put themselves, the Lash Stylist as well as other clients at risk. Not following rules and communicating with CPC can lead to Guest no longer have the privilege of booking any future appointments. This is to protect the reputable NovaLash standard of CPC.

Here at Color Pins Curls the satisfaction of the client is the main priority. Prompt solutions to any problems or concerns is always important to CPC. All feedback, negative or positive from clients is appreciated and used to better serve all clients. Unfortunately, Color Pins Curls does not offer refunds, credits or exchanges on services rendered or products sold.

ALL guests MUST fill out consent forms once a year, no exceptions to ensure they understand new policies. Policies & pricing are subject to change.

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